Our online store is always open! Orders can be placed 24 hours a day, 7 days per week. All orders are processed daily expect for weekends and public holidays when orders are processed the following business day.
Full payment is required at the time your order is placed and confirmed. No refunds are available once the order is placed and confirmed (unless otherwise advised).
Fruit & Veg Boxes
Fruit and Veg boxes are available for fortnightly orders only. All orders will open on a Monday for delivery/pick-up for the following Saturday.
To ensure no food wastage, all fruit & veg box orders must be placed and paid in full by 3pm Thursday to ensure pick-up/delivery is available for Saturday.
Boxes are available for pick-up or delivery on Saturdays between 2pm – 3pm. Pick-up is available from our Northmead or Colebee locations.
Weeknight Meals Menu / Snacks
All orders must be placed online. All orders must be placed by 5pm Thursday for Saturday pick-up or delivery.
Meals are available for pick-up or delivery on Saturdays between 2pm-3pm. Pick-up is available from our Northmead or Colebee locations.
All meals are designed to stay fresh for up to 4-5 days, Snacks may be longer. Some meals will arrive frozen and will keep up to 3 months in your home freezer. All other jarred and boxed items will have a use by date sticker.
Custom Cloud Cakes
Custom Cakes are quoted individually and all orders must be placed via the contact form rather than our online checkout. A minimum 2-3 week lead time applies.
A non-refundable 50% deposit is required to secure your order. Full payment is required 10 days prior to delivery/pick-up. If you are unable to make the final payment, your order will be cancelled and your deposit forfeited.
Catering
Please contact us to discuss your needs. We’d love to help. Upon contact we can confirm the amount of lead time required as this is dependent on the size of the event.
Depending on location, a travel fee may apply for your event.
Additional charges may apply if extra equipment is required at your venue such as ovens, cool rooms and cooking appliances.
A public holiday surcharge of 20% is applicable.
A $150 flat fee for set up and pack down is applicable for all catering services.
Plates, cutlery, glasses and napkins are available on request and will be charged separately.
Any rubbish brought in by Cloud Cakes & More will be removed.
Catering is subject to availability.
A non-refundable 50% deposit must be paid to secure your booking, full payment is required 10 days prior to your event. If you are unable to make the final payment, your booking will be cancelled and your deposit forfeited. If guest numbers increase after your final payment has been made, you will receive another invoice with the difference to be paid. Payment must be made prior to your event.
Lead Time
Minimum lead time is required for some products. Please check the product page for the specific lead times required.
Payment
We accept: Credit Card or PayPal.
Our online store accepts payments securely via PayPal Payment Systems. PayPal is an instant payment system from your nominated bank account or credit card (VISA, MasterCard & American Express). You do not have to have a PayPal account to use the payment system.
If you wish to pay by Direct Bank Transfer or COD/Self Pick-Up please contact us.
Delivery / Self Pick-Up
Delivery is available within a 10km radius of Northmead and Colebee NSW only, please enter your post code in the cart or check out page to ensure delivery is available in your area.
Delivery is a flat rate of $10 and FREE delivery for orders over $200 or within the Colebee Estate.
Delivery or self pick-up is only available on Saturdays.
Pricing
All prices (including shipping) shown on our website is in Australia Dollars (AUD) and is subject to change without notice. Australian Goods & Services Tax (GST) is included in all prices shown.
Product
Every effort is made to ensure accurate representation of products on our website, however due to photo reproduction and the homemade nature of some of our items, there may be slight variations in some products. If you require additional product information prior to placing your order please do not hesitate to contact us.
Gift Certificates/Credit Slips
All gift certificates issued are in AUD and valid for a period of 3 years from the date of issue. All gift certificates are provided in softcopy form (email) or can be posted on request. Please contact us at orders@cloudcakesandmore.com.au should you have any questions.